Your GDPR Rights
Last updated: January 2025
1. Introduction
Under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data. PedalConnect is committed to respecting these rights and making it easy for you to exercise them.
2. Data Controller Information
Data Controller: PedalConnect
Company Registration: ottilburg.com
Address: 119 Elm Street, Plymouth PL1 2AB, England
Contact Email: support@ottilburg.com
Phone: +44 1752 123456
3. Your GDPR Rights
You have the following rights under GDPR:
Right of Access
You can request a copy of all personal data we hold about you, including information about how we process it.
Response time: Within 1 month
Cost: Free for first request
Right to Rectification
You can request correction of inaccurate or incomplete personal data we hold about you.
Response time: Within 1 month
Cost: Free
Right to Erasure
You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary.
Response time: Within 1 month
Cost: Free
Right to Restrict Processing
You can request that we limit how we use your personal data in certain situations.
Response time: Within 1 month
Cost: Free
Right to Data Portability
You can request a copy of your personal data in a structured, machine-readable format.
Response time: Within 1 month
Cost: Free
Right to Object
You can object to processing of your personal data for direct marketing or other specific purposes.
Response time: Immediately for marketing
Cost: Free
4. How to Exercise Your Rights
You can exercise your GDPR rights in several ways:
4.1 Email Request
Send your request to support@ottilburg.com with the subject line "GDPR Rights Request".
4.2 Written Request
Send a written request to our postal address:
PedalConnect
119 Elm Street
Plymouth PL1 2AB
England
4.3 Online Form
GDPR Rights Request Form
5. Identity Verification
To protect your personal data, we may need to verify your identity before processing your request. We may ask for:
- Photo identification (driving licence or passport)
- Proof of address
- Additional information to confirm your identity
6. Response Times and Fees
6.1 Response Times
- Standard requests: Within 1 month of receipt
- Complex requests: Up to 3 months (we will inform you of any extension)
- Marketing objections: Processed immediately
6.2 Fees
- First access request: Free
- Additional access requests: May incur reasonable administrative fee
- All other rights: Free of charge
- Manifestly unfounded requests: May be refused or charged administrative fee
7. Limitations to Your Rights
In some circumstances, we may not be able to fully comply with your request due to:
- Legal obligations requiring us to keep certain information
- Legitimate interests that override your rights
- Public interest or official authority requirements
- Protection of other individuals' rights and freedoms
8. Consent Withdrawal
Where we process your data based on consent, you can withdraw that consent at any time by:
- Unsubscribing from marketing emails
- Contacting us directly
- Updating your account preferences
- Using our cookie preference centre
9. Cookie Management
You can manage cookies and tracking technologies by:
- Adjusting your browser settings
- Using our cookie preference centre
- Opting out of third-party tracking
- Clearing existing cookies from your device
10. Children's Data
Special protections apply to children's data:
- We do not knowingly collect data from children under 16
- Parental consent is required for children under 16
- Children have the same GDPR rights as adults
- Parents/guardians can exercise rights on behalf of children
11. Data Protection Officer
For complex data protection matters, you can contact our Data Protection Officer:
Email: support@ottilburg.com
Subject Line: "For the attention of the Data Protection Officer"
12. Complaints
If you are not satisfied with how we handle your request, you can:
12.1 Internal Complaint
Contact our customer service team at support@ottilburg.com
12.2 Supervisory Authority
Lodge a complaint with the Information Commissioner's Office (ICO):
- Website: https://ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
13. Updates to This Information
We may update this GDPR rights information from time to time. Any significant changes will be communicated through:
- Email notification to registered users
- Website banner notification
- Updated "Last modified" date
14. Additional Resources
For more information about your rights under GDPR: